Automotive Manufacturer Joins Forces With EncompaaS

Overview

A leading automotive manufacturer partnered with EncompaaS to fully automate the lifecycle of warranty-based information, including the disposition of data once the warranty has expired, saving them tens of millions of dollars every year in their warranty management program.

Challenge

A leading, global auto manufacturer based in the United States was struggling to track its high volume of vehicle warranties. With thousands of vehicles sold each day, a warranty is issued for a specific time period to cover service, components and more.

This was extremely difficult to track as the information was fragmented across multiple systems, which was further complicated whenever a vehicle was transferred, sold or returned to a leasing company, or damaged.

Furthermore, with approximately 20 per cent of a vehicle’s sale price designated to support the warranty, the mismanagement of this critical program had a direct impact on the company’s bottom line. The manufacturer needed to find a scalable solution to automate warranty management so that they could easily assess this data, automate lifecycle management of the data, protect profitability and answer important business questions in real time.

Key Pain Points

Fragmented Warranty Data Across Systems

Warranty information was spread across multiple database applications, where buyers, Vehicle Identification Numbers, warranty service and other details were stored separately.

Difficulty Managing Retention and Disposition

Retaining and disposing of warranty data correctly became an increasingly complex data management challenge.

Exposure to Increased Liability

Warranty conditions left unmanaged exposed the organization to legal and safety liabilities, impacting operational costs.

Significant Time and Manpower Required

Manually tracking and managing warranties took a significant amount of time and was prone to human error, exposing the organization to additional risk.

Solution

EncompaaS was selected to simplify the auto manufacturer’s warranty management process across all structured and unstructured data sources. By connecting to and continuously discovering all warranty data, whatever system this resides in, EncompaaS creates a business object comprised of all data points relevant to warranties and manages this in-place. This is then enriched with retention policies and labels indicating legal holds and other characteristics.

This means the organization can now fully automate the lifecycle of warranty-based information, including the disposition of data in a defensible manner once the warranty has expired. EncompaaS was the only solution the manufacturer evaluated that could achieve this level of automation, without changing user behavior.

The organization can now view all key warranty management data in a highly visual dashboard, providing real-time insights to support decision making.