Customer Success
Customer-centric success
Our customer-centric approach
It's all about understanding your journey
Our customer success framework ensures we understand the priorities, processes and success metrics for delivering against your data management and digital transformation objectives.
Wherever you are in your journey, or whatever your challenges, we’re here to help.
EncompaaS Customer Success focuses on you
To deliver business outcomes and strategic value quickly, we partner with you to leverage your existing investments in people, technology, and information assets.
Our customer success team collaborates closely with your organisation to build a long-lasting strategic partnership that goes beyond a cookie-cutter approach.
Success planning
Your customer success manager will collaborate with you to identify your strategic objectives and develop a success plan identifying the components required for success. The success plan may include executive sessions, technical workshops, quarterly business reviews, and customer roundtable sessions.
Influence product development
Dedicated customer advisory sessions give you the opportunity to engage directly with senior members of the development team. Gain early visibility of product roadmap and future development directions with the ability to contribute feedback and share use case scenarios.
Metrics-driven approach
Customer Success means using data and metrics to measure and monitor customer outcomes, providing insight into areas that may require additional attention or resources. This helps us to identify objectives and provides a way to measure progress towards goals.
Your customer success manager works closely with you to understand your unique needs and goals, providing
Digital by design, human when it matters
- Simplify content discovery across multiple repositories and domains.
- Automate content analysis and metadata enrichment.
- Meet compliance obligations without burdening staff.
EncompaaS empowers Bendigo & Adelaide Bank to comprehensively analyse customer data; enhancing understanding, management, and customization of services to better meet our customer’s needs.
Andrew Cresp,
Chief Information Officer
Transforming information management for compliance ease
- Connect all repositories to discover and understand content and where it lives
- Manage content in-place across M365 and business systems
- Relieve staff from records management burdens while ensuring compliance.
EncompaaS aligns with Rural City of Wangaratta's goal of standardised information management and governance to enable informed decision-making, efficient service delivery, and regulatory compliance.
Claire Kearns,
Customer Experience & Information Management Coordinator
A journey to manage-in-place across the information lifecycle
- Discover content more easily across multiple Content Manager repositories and domains.
content and automatically classifies it, enriching metadata with business types and perspectives. - Discover and manage content in SharePoint, Teams and business systems.
DPE adopts EncompaaS to transform its content management; consolidating repositories, automating compliance, and seamlessly managing records within everyday systems, including Microsoft 365.
Digital by design, human when it matters
- Simplify content discovery across multiple repositories and domains.
- Automate content analysis and metadata enrichment.
- Meet compliance obligations without burdening staff.
EncompaaS compliance platform empowers Bendigo & Adelaide Bank to comprehensively analyse customer data; enhancing understanding, management, and customization of services to better meet our customer’s needs.
Andrew Cresp,
Chief Information Officer
Transforming information management for compliance ease
- Connect all repositories to discover and understand content and where it lives
- Manage content in-place across M365 and Business Systems
- Relieve staff from records management burdens while ensuring compliance.
EncompaaS aligns with Rural City of Wangaratta's goal of standardised information management and governance to enable informed decision-making, efficient service delivery, and regulatory compliance.
Claire Kearns,
Customer Experience & Information Management Coordinator
A journey to manage-in-place across the information lifecycle
- Discover content more easily across multiple Content Manager repositories and domains.
content and automatically classifies it, enriching metadata with Business Types and Perspective Classes. - Discover and manage content in SharePoint, Teams and business systems.
DPE adopts EncompaaS to transform its content management; consolidating repositories, automating compliance, and seamlessly managing records within everyday systems, including Microsoft 365.
OUR PLATFORM
The Content Intelligence revolution
One vision. One point of contact.
One experience to harness Content Intelligence.
About the
platform
Explore more resources
- blog
The role of artificial intelligence in information management
For information management, AI is not a buzzword or a trendy topic. It’s a real technology with a real purpose. AI is the key technology foundation enabling users to manage their data at scale, take their data farther, and make it more dimensional than ever before.
Learn More
