Information Management

Bendigo and Adelaide Bank is underway on a quest to innovate the digital workplace and deliver against customer and staff expectations and regulatory obligations.

IRMS Manchester 2023 recap and impressions We are drowning in information, while starving for wisdom. The world henceforth will be run by synthesizers, people able…

While traveling to and from the American Records Management Association (ARMA) annual conference in Nashville two weeks ago, I read an interesting and entertaining book. Written in 2015, Rejection Proof is about overcoming rejection in the business world.

For information management, AI is not a buzzword or a trendy topic. It’s a real technology with a real purpose. AI is the key technology foundation enabling users to manage their data at scale, take their data farther, and make it more dimensional than ever before.

In one sentence, Records Management in Place (RMIP) is traditionally described as Records Management systems that can connect to other Systems of Engagement, to keep your content compliantly managed as mandated, and close any risks or gaps in an integrated and seamless manner for end-users.

The pandemic changed a lot of things; most notably how people worked alone AND together outside the office. Without an office to go to during lockdown meant that we learned how to recreate at home our work-based creature comforts – free coffee, office supplies and a cafeteria. Another office creature comfort for which we had to figure out workarounds during COVID centered on the file cabinet, desk drawer or remote warehouses to access physical records.

Held in Indianapolis, Indiana, organizers of the MER Conference – in my humble opinion, the best venue for learning about the information governance industry – braved the COVID threat and limited corporate travel budgets to deliver an innovative and highly effective event that was genuinely packed with great content.  

Rebate management is one of the most important and strategic business issues that pharmaceutical companies deal with on an everyday basis. It impacts market share, brand reputation and profitability. Rebate management is a business process that intersects every aspect of the pharmaceutical business, from manufacturer to provider to payer and, of course, consumers of pharmacology itself.

In the good old days of information governance, the management lines between active content for use and passive content for retention were clear. Today, we are seeing not just a blurring of the distinction between active and passive management of content; we are seeing an obliteration of the entire concept.

How are organisations supporting staff to do their jobs and providing appropriate governance and systems underpinning the business? Even with an Enterprise Content Management system, staff store information in the wrong place, revert to C Drives and Shared Drives and have a huge amount of high-risk content trapped in email or scattered across business systems.