Governance

Bendigo and Adelaide Bank is underway on a quest to innovate the digital workplace and deliver against customer and staff expectations and regulatory obligations.

In one sentence, Records Management in Place (RMIP) is traditionally described as Records Management systems that can connect to other Systems of Engagement, to keep your content compliantly managed as mandated, and close any risks or gaps in an integrated and seamless manner for end-users.

The ROT use case involved acquiring first-generation file analytics software to identify and eliminate duplicates, aged out content and non-relevant information from repositories across the enterprise. The benefit was the lower cost of operations and measurable hard dollar cost savings. Savings were calculated per gigabyte and reflected not only actual reduced storage capacity but the operational, compliance and process costs of managing content on-premises.

The challenge many of my clients face is the ever-accelerating growth of a demanding client base and requirements to change to align with that demand. But before making any decisions on what goes and stays, both from an information and platform perspective, you first need to understand what you have and where it is

A client said to me this week that a lot of their time in early 2020 was spent emptying the shelves of laptops in a well-known high street computer retailer to enable their staff to work from home. I shuddered at the challenges the business will have faced to ensure everyone was secure and compliant in such an outlier of a time. However, it seems like we’re all running towards the final hurdle now, although from the conversations I’m having with organisations there is a huge lean towards a hybrid workforce from now on, which will bring its own challenges around information explosion.

In the good old days of information governance, the management lines between active content for use and passive content for retention were clear. Today, we are seeing not just a blurring of the distinction between active and passive management of content; we are seeing an obliteration of the entire concept.

The requirement to operate digital systems is causing some real tension when moving through procurement processes, particularly for Public Sector, Financial Services and other regulated sectors…how does your App meet risk, compliance and governance responsibilities of the organisation?

How are organisations supporting staff to do their jobs and providing appropriate governance and systems underpinning the business? Even with an Enterprise Content Management system, staff store information in the wrong place, revert to C Drives and Shared Drives and have a huge amount of high-risk content trapped in email or scattered across business systems.