Blog articles

The challenge many of my clients face is the ever-accelerating growth of a demanding client base and requirements to change to align with that demand. But before making any decisions on what goes and stays, both from an information and platform perspective, you first need to understand what you have and where it is

The pandemic changed a lot of things; most notably how people worked alone AND together outside the office. Without an office to go to during lockdown meant that we learned how to recreate at home our work-based creature comforts – free coffee, office supplies and a cafeteria. Another office creature comfort for which we had to figure out workarounds during COVID centered on the file cabinet, desk drawer or remote warehouses to access physical records.

Having the ability to understand where data is being created, by who and for what purpose is a critical first step in being able to address privacy requirements.

Held in Indianapolis, Indiana, organizers of the MER Conference – in my humble opinion, the best venue for learning about the information governance industry – braved the COVID threat and limited corporate travel budgets to deliver an innovative and highly effective event that was genuinely packed with great content.  

There has been much written on how all of us have had to modify our working habits as a result Covid. The pandemic was an accelerant to change; but it was not the reason why employees began to embrace collaboration tools such as Teams to do their most important work.

A client said to me this week that a lot of their time in early 2020 was spent emptying the shelves of laptops in a well-known high street computer retailer to enable their staff to work from home. I shuddered at the challenges the business will have faced to ensure everyone was secure and compliant in such an outlier of a time. However, it seems like we’re all running towards the final hurdle now, although from the conversations I’m having with organisations there is a huge lean towards a hybrid workforce from now on, which will bring its own challenges around information explosion.

Rebate management is a business process that intersects every aspect of the pharmaceutical business, from manufacturer to provider to payer and, of course, consumers of pharmacology itself.

In the good old days of information governance, the management lines between active content for use and passive content for retention were clear. Today, we are seeing not just a blurring of the distinction between active and passive management of content; we are seeing an obliteration of the entire concept.